Terms & Conditions


Welcome to our website

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which form part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of South Africa.

• All pricing shown are an indicative only and are subject to change at no given notice due to the rand/dollar fluctuation.

Acceptance of Terms

The Company permits the use of this Website subject to the Terms and Conditions ("Terms and Conditions"). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following -

Your Name and Surname; Your Email Address;Your Physical Address;Your contact details.

Limitation of Liability

Retail Route Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Retail Route Store has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Retail Route Store without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Retail Route Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Retail Route Store.


Retail Route Store accepts only Bank Transfer as valid form of payment. Due to high rate of theft and fraudulent activities, we do not offer cash on delivery (COD), No item can be taken from the store without payment confirmation. In which event, you must make payment within 1 day of placing your order, and the company will not execute the order until we receive a confirmation i.e. a proof of payment that payment has been made.

Proof of payment

If you've forgotten to add your Order Number or for any other reason, you need to send us proof of your payment, please:

Email it to: accounts@retailroute.co.za


You are entitled to cancel your order for the Goods, without penalty, within 7 days of the Goods having been delivered to you. In such an event, you will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement;

you undertake not to utilize the Goods;

your agreement of purchase will be deemed to have been cancelled, and you will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges. If the Goods in question were procured from the "Import" section of our website from a third party affiliate supplier of Retail Route Store, you will also be liable for the direct costs incurred by Retail Route Store in returning the Goods to such third party affiliate supplier.

Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that you have ordered are newspapers, periodicals, magazines and books, or where audio or video recordings or computer software were unsealed by you, or where goods are made to your specifications or are clearly personalised..

Your right to cancel your order for Goods without penalty set out in this clause, shall furthermore not apply where the Goods that you have ordered are prepaid cellular airtime voucher codes or prepaid gaming voucher codes.

The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 days of receipt of your payment ("Delivery Period"). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period.

Return Policy

All returns must be communicated with a staff member at Retail Route Store via email before commencing the return and products may only be sent Courier services in the original packaging with a correct tracking number unless otherwise stipulated in writing by a staff member from Retail Route Store.

Retail Route Store will reimburse the cost for courier services returns for damaged and incorrect products. Should any other courier or postal service's be used by the customer other than the above stipulated courier/postal/delivery method, the customer will then be liable for the excess costs incurred.

• Please Note :please contact us before returning any products and we will instruct you further. Failure to do so will result in miscommunication and /or the customer will be held liable for the cost incurred with courier services to return their product.

Returning a defective item

If you received a manufacture defective item, you are responsible to contact Retail Route Store within 72 hours upon receipt strictly. You may contact us through email. All sales are final after the contact period of 72 hours upon receipt. All returned items must be thoroughly inspected and tested upon receipt in accordance with our inspection criteria. The inspection period may take up to 7 business days after receiving the returned items. Retail Route Store should have sole discretion to the credit method, whether to issue a credit, ship replacement merchandise, exchange or repair the returned items. Disqualified returned items will be returned to you. Please refer to Disqualified Return before contact us.

6 Month Repair Warranty:

If a purchased product were to become defective, you may return the defective product back to us within a 3 month period and repairs or a replacement product will be issued once this has been sent back to our supplier for assessment. From there they will send the replacement to you. We will keep you updated all the way on the progress of this but this can take around 2-3 weeks.

Disqualified Return

Please do not return your order if any one of the following terms met or your return will be returned to you.

Physical damaged items

Any items were flashed by any software

Mismatching serial number on item and invoice

Discrepancy items

Any marks, sticker, scratches, on the items or the packaging. Please do not write or post stickers on the manufacturer box

Any orders failed to comply with the Return Inspection

Customer Privacy Policy

Retail Route Store shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 PAIA


All products are supplied by South African distributors and the products are covered by their warranties. Please refer to manufactures warrantees included with your product.

Retail Route Store does not import any Grey products and utilizes Local Distributors: Nikon and Canon and other well known brands.

Delivery Policy

Subject to availability and clearance of funds, requests will be processed within 1-2 working days and delivery confirmed by way of online shipping confirmation. There is no delivery charge on purchases or more. Delivery will take place during business hours only and to a physical address and p.o.box.

International Delivery Now Available. WE NOW DELIVER TO INTERNATIONAL COUNTRIES.

All parcels are fully insured and properly packed and will be delivered to your doorstep free of charge (within South Africa). You will also be issued a tracking number and link where you could track your parcel. We ship with various well-known and reliable courier companies depending on region. We request your daytime address to insure successful door-to-door delivery.

Order Limitation and Refusal Rights

Due to extremely quick turnovers of certain popular items, Retail Route Store. may at times have to restrict the number of certain merchandises that you intended to or have already purchased. When certain items are experiencing limited in stocks, Retail Route Store reserves its rights to limit your purchase.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.


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